EXCALIBUR

Our Client Service

Customized service just the way that you desire itEfficient account management is the single most crucial aspect in creating client value and satisfaction.

Excalibur Security Services Inc handles our accounts through a position represented customer service manager. The structure of the organization that we have crafted is exclusively based on the finest practices and is similar to the way that a developed property management firm operates. Each manager has a portfolio of customers that she or he deals with and their aspiration is to bring all of our corporate resources together to assure that the security scheme at each site is professionally managed.

Depending on the requirements and its facility, professionals meet with our customers on a periodic basis to converse changes, acknowledge upcoming issues, and in general, just to share details to assure that we are delivering above expectations. They also canvass feedback so that we can enhance upon past performance. Smaller sites with well-defined and mature schemes may need monthly meetings, whereas developing and large programs may need daily contact.

Managers take exclusive responsibility for the sites that they handle. Site Managers and Site Supervisors report precisely to the CSMs and execute any required modifications instantly. For after-hours requests, Zone Supervisors and Field Managers help in the procedure and will attend the sites at any hour to assure that problem are dealt with properly and professionally. Zone Supervisors and Field Managers take direction from managers.

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Client Service Professionals

Client Service Managers oversee Excalibur’s service delivery model at each and every site in our portfolio and take complete responsibility for the security scheme.

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Field Managers

Field Managers are Excalibur’s after-hours management representative and are an intrinsic part of the standard procedure within our company. They are a mobile resource and their sole motto is to support our Security professionals in the field so that we are always exceeding our customer’s expectations.

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Operations Supervisors

Our professional supervisors work out of our centers and assure that the full weight of Excalibur’s supervisory and support resources are exclusively directed towards your facility so that all security problems are resolved professionally and efficiently.

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Zone Supervisors

Client Service Managers oversee Excalibur’s service delivery model at each and every site in our portfolio and take complete responsibility for the security scheme.

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Mobile Supervisors

Professional Mobile Supervisors respond to problems and incidents that may happen at our sites and help the on-site Supervisors and Security Officers in bringing the accident to a positive conclusion.

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Site Supervisors

Expert Site Supervisors head the security program at each area they are exclusively assigned to and assure that all Security professionals deliver the difference.

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Shift Supervisors

Zone Supervisors are the highest-ranking uniformed Officers in the company, and their purpose is to supervise and support our Security Officers in the field.

EXCALIBUR

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