EXCALIBUR

Our Operations Centres

State-of-the-art Centers assure security scheme integration

Excalibur Security Services Inc is one of a selected few security companies that functions its own 24-hour Customer Service / Operations Centres so that anytime, night or day, on a national level there are a minimal of fifteen client service representatives on duty to service our customer and employee requirements. These representatives are exclusively spread out over various centers. All centers are completely redundant and peak staffing limits reach twenty-plus during our high volume phases.

We utilize the most advanced computer systems accessible combined with the most refined scheduling software, all of which are sustained by redundant power supply systems that grant us to operate under the most conflicting conditions imaginable. Within moments of a call being acknowledged, the procedure to match employee and client concerns is set in action.

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Client Service Professionals

Client Service Managers oversee Excalibur’s service delivery model at each and every site in our portfolio and take complete responsibility for the security scheme.

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Field Managers

Field Managers are Excalibur’s after-hours management representative and are an intrinsic part of the standard procedure within our company. They are a mobile resource and their sole motto is to support our Security professionals in the field so that we are always exceeding our customer’s expectations.

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Operations Supervisors

Our professional supervisors work out of our centers and assure that the full weight of Excalibur’s supervisory and support resources are exclusively directed towards your facility so that all security problems are resolved professionally and efficiently.

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Zone Supervisors

Client Service Managers oversee Excalibur’s service delivery model at each and every site in our portfolio and take complete responsibility for the security scheme.

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Mobile Supervisors

Professional Mobile Supervisors respond to problems and incidents that may happen at our sites and help the on-site Supervisors and Security Officers in bringing the accident to a positive conclusion.

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Site Supervisors

Expert Site Supervisors head the security program at each area they are exclusively assigned to and assure that all Security professionals deliver the difference.

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Shift Supervisors

Zone Supervisors are the highest-ranking uniformed Officers in the company, and their purpose is to supervise and support our Security Officers in the field.

EXCALIBUR

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